Sotiris Syrmakezis is General Manager in the Retail Banking Sector in Piraeus Bank Group. He is supervise
- Retail banking products: deposits & investments, affluent banking, credit/debit/prepaid cards (issuing/acquiring), mortgage loans, consumer loans and bancassurance;
- Group eBusiness: alternative channels (ATM, web, mobile, phone, cash payment terminals), electronic value-adding services (alerts, cardless ATM withdrawals, payments portal, e-invoicing etc.) and online sales, for Piraeus Bank Greece and all its subsidiaries abroad;
- Customer intelligence & experience: customer insight, campaign management, loyalty, customer feedback management, interactive marketing (public web sites, SEO & SEM, social media administration, online reputation management), center of excellence for user experience; and
- Contact center: inbound calls (customer inquiries, phone banking, help desk), incoming emails and forms and outbound calls.
Sotiris started in Piraeus Bank in January 2000 as Director of the Electronic Banking Division and, before that, he was the CIO of the former Egnatia Bank (now, Marfin Egnatia Bank).